Terms of Service

Last Updated: April 11, 2026

Welcome to Momaikee. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or purchasing from us, you agree to be bound by these Terms.

1. Company Information

This website is operated by:

Hangzhou Momaikee Trading Co., Ltd.
Room 432, 4th Floor, Building 1, No. 1181 Bin'an Road,
Changhe Subdistrict, Binjiang District,
Hangzhou, Zhejiang Province, China

Email: info@momaikee.com
Phone: +1 509 951 6544

We are a legally registered company engaged in apparel manufacturing, sourcing, and international trade.

2. Eligibility & Use of Website

By using our services, you confirm that:

  • You are at least 18 years old or have legal parental/guardian consent
  • You will provide accurate and complete information when placing orders
  • You will not use our website for any unlawful or unauthorized purpose

We reserve the right to refuse service to anyone for violations of these Terms.

3. Product Information & Availability

We strive to ensure all product descriptions, images, and pricing are accurate. However:

  • Minor variations in color or appearance may occur due to lighting or manufacturing differences
  • Product availability is subject to change without notice
  • We reserve the right to limit quantities or discontinue products at any time

4. Orders & Payment

  • All orders are subject to acceptance and availability
  • Once an order is placed, you will receive a confirmation email
  • We reserve the right to cancel or refuse any order for reasons including suspected fraud or pricing errors
  • Payment must be completed in full before order processing

5. Pricing & Taxes

  • All prices are listed in the applicable currency displayed on the website
  • Prices may change without prior notice
  • Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer unless otherwise stated

6. Shipping & Delivery

We provide international shipping services:

  • Orders are processed within a reasonable timeframe after payment confirmation
  • Delivery times vary depending on destination, shipping method, and customs clearance
  • We are not responsible for delays caused by logistics carriers or customs authorities

Customers are responsible for providing accurate shipping information. Incorrect details may result in delays or additional charges.

7. Returns, Refunds & Exchanges

We aim to provide high-quality products. If you encounter an issue:

  • Requests for returns or exchanges must be submitted within a reasonable period after delivery
  • Items must be unused, in original condition, and with original packaging
  • Refunds will be processed after inspection and approval

Non-returnable items may include customized or final-sale products.

Customers are responsible for return shipping costs unless the issue is due to product defects or errors on our part.

8. Intellectual Property

All content on this website—including text, images, graphics, logos, and product designs—is the property of Momaikee or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our liability is limited to the amount paid for the purchased product

10. Warranty Disclaimer

All products and services are provided “as is” and “as available” without warranties of any kind, except where required by law.

11. Third-Party Services

Our website may include links to third-party services. We are not responsible for the content, policies, or practices of these third parties.

12. Compliance & Business Operations

Our operations include:

  • Apparel production and manufacturing coordination
  • Warehouse storage and order fulfillment
  • Office-based customer service and order management

We operate in accordance with applicable trade regulations and maintain valid business registration in China.

13. Termination

We reserve the right to suspend or terminate access to our services if users violate these Terms or engage in fraudulent or abusive activities.

14. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed and interpreted in accordance with applicable international trade principles and relevant laws of the jurisdiction in which the company is registered, unless otherwise required by consumer protection laws.

16. Contact Information

If you have any questions about these Terms, please contact us:

Email: info@momaikee.com
Phone: +1 509 951 6544
Address: Room 432, 4th Floor, Building 1, No. 1181 Bin'an Road, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China