Return & Refund Policy

Last Updated: April 11, 2026

1. Company Information

Hangzhou Momaikee Trading Co., Ltd.
Room 432, 4th Floor, Building 1, No.1181 Bin'an Road,
Changhe Subdistrict, Binjiang District,
Hangzhou, Zhejiang, China

📧 Email: info@momaikee.com
📞 Phone: +1 509 951 6544

2. Policy Overview

We aim to provide a fair and transparent return and refund process:

  • Returns are accepted under specific conditions only
  • We do not offer exchanges
  • Refunds are issued only after review and approval

3. Reporting Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 7 days of delivery at info@momaikee.com.

We will review your case and, if applicable, provide a free replacement or refund.

4. Return Eligibility

You may request a return or refund within 30 days of delivery if the following conditions are met:

  • Item must be unused, unworn, and in original condition
  • Must include all original tags and packaging
  • Must provide proof of purchase (order number or confirmation email)

5. Return Shipping

  • Return shipping is free for approved returns
  • Original shipping fees are non-refundable

Return instructions (including prepaid label if applicable) will be provided after approval.

6. Refund Process

  • Requests are reviewed within 1–3 business days
  • Once approved, refunds are processed within 5–10 business days
  • Refunds issued to original payment method only
  • Bank or payment provider processing times may vary

7. Order Cancellation

  • Orders can be canceled before shipment for a full refund
  • After shipment, orders cannot be canceled; return process applies

8. No Exchange Policy

  • We do not provide exchanges
  • To receive a different product, place a new order separately
  • Refunds (if approved) follow this policy

9. Return & Inspection Process

  • Returned items are inspected upon arrival
  • Verification against original order records
  • Refunds issued only after passing inspection

10. Fraud Prevention & Abuse

  • We reserve the right to deny requests showing signs of fraud or abuse
  • Additional verification may be required for certain claims

11. Important Notes

  • Do not return items without prior authorization
  • Always include your order number when contacting us
  • Keep proof of return shipment (tracking number)

12. Policy Updates

  • We may modify this policy at any time
  • Updates will be posted on this page with the revised date

13. Contact Us

📧 Email: info@momaikee.com
📞 Phone: +1 509 951 6544
Address: Room 432, 4th Floor, Building 1, No. 1181 Bin'an Road, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China