Shipping Policy

Last Updated: April 11, 2026

At Hangzhou Momaikee Trading Co., Ltd., we are committed to providing reliable and transparent shipping services to our customers worldwide. This Shipping Policy outlines our order processing procedures, delivery timelines, shipping fees, and important conditions.

1. Company Information

Hangzhou Momaikee Trading Co., Ltd.
Room 432, 4th Floor, Building 1, No. 1181 Bin'an Road,
Changhe Subdistrict, Binjiang District,
Hangzhou, Zhejiang Province, China

Email: info@momaikee.com
Phone: +1 509 951 6544

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation
Processing includes order verification, quality inspection, and packaging from our warehouse
Orders are not processed on weekends or public holidays

In the event of high order volume or unforeseen delays, processing times may be extended. Customers will be notified accordingly.

3. Shipping Destinations

We currently ship to most countries and regions worldwide.

However, due to logistical and regulatory restrictions, we do not ship to certain special or restricted areas, including but not limited to:

U.S. military bases (APO/FPO/DPO addresses)
Certain remote or restricted territories where delivery services are unavailable

If an order is placed with an undeliverable address, we will contact the customer to arrange an alternative solution or issue a refund.

4. Shipping Methods & Delivery Time

We work with reliable international logistics partners to ensure safe delivery.

Estimated delivery times:

United States: 5–10 business days

Delivery times are estimates and may vary depending on:

Customs clearance procedures
Local postal services
Weather conditions or other unforeseen factors

5. Shipping Fees

Our shipping fee structure is as follows:

Free Shipping: Orders of $60 USD or more qualify for free standard shipping
Standard Shipping Fee: Orders under $60 USD are charged a flat shipping fee of $5.99 USD

Shipping fees (if applicable) will be clearly displayed at checkout before payment is completed.

6. Order Tracking

Tracking information will be provided once the order has been shipped
Customers can monitor shipment status using the provided tracking number
Tracking updates may take several days to appear after dispatch

7. Customs Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees
These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated

We recommend contacting your local customs office for more information.

8. Delivery Issues

8.1 Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for:

Delays or losses caused by incorrect or incomplete addresses
Additional shipping fees required for re-delivery

8.2 Failed Delivery Attempts

If delivery fails due to customer unavailability or refusal:

The package may be returned or destroyed by the carrier
Additional fees may apply for reshipment

9. Lost or Damaged Packages

If your order is lost or arrives damaged:

Please contact us at info@momaikee.com within a reasonable time after delivery
We will investigate with the shipping carrier and provide an appropriate resolution (replacement or refund where applicable)