Payment Policy

Last Updated: April 11, 2026

This Payment Policy outlines the terms and conditions related to payments made on the website operated by Hangzhou Momaikee Trading Co., Ltd. By placing an order, you agree to the terms described below.

1. Company Information

Hangzhou Momaikee Trading Co., Ltd.
Room 432, 4th Floor, Building 1, No. 1181 Bin'an Road,
Changhe Subdistrict, Binjiang District,
Hangzhou, Zhejiang Province, China

Email: info@momaikee.com
Phone: +1 509 951 6544

2. Accepted Payment Methods

We accept secure and widely recognized payment methods, which may include:

  • Major credit and debit cards (such as Visa, Mastercard, American Express)
  • Online payment gateways (such as PayPal or equivalent providers, if available at checkout)

All available payment options will be clearly displayed at checkout.

3. Payment Processing

  • All payments must be completed in full at the time of purchase
  • Orders will not be processed or shipped until payment has been successfully confirmed
  • Once payment is confirmed, you will receive an order confirmation email

If payment authorization fails, the order will not be completed.

4. Currency

  • All transactions are processed in the currency displayed on the website at checkout
  • If your payment provider uses a different currency, exchange rates and additional fees may apply based on your bank or provider

5. Pricing Transparency

  • Product prices are clearly displayed on each product page
  • Shipping costs (if applicable) are calculated and shown at checkout before payment
  • Orders of $60 USD or more qualify for free shipping
  • Orders below $60 USD are subject to a $5.99 USD shipping fee

No hidden charges will be added after checkout.

6. Taxes & Duties

  • Prices do not include import duties, taxes, or customs fees unless otherwise stated
  • Customers are responsible for any additional charges imposed by their local customs authorities

7. Payment Security

We prioritize the security of your payment information:

  • Transactions are processed through secure, encrypted payment gateways (SSL encryption)
  • We do not store full credit card details on our servers
  • Payment providers are responsible for handling sensitive financial data in compliance with industry standards

8. Order Verification

To prevent fraud and unauthorized transactions:

  • We may perform payment verification checks
  • Additional information may be requested before order processing
  • Orders suspected of fraud may be delayed, canceled, or declined

9. Failed or Declined Payments

If a payment is declined:

  • Please verify your payment details and try again
  • Contact your bank or payment provider if necessary
  • You may choose an alternative payment method

We are not responsible for issues caused by third-party payment providers.

10. Refunds

Refunds are processed in accordance with our Return & Refund Policy:

  • Refunds are issued only after approval
  • Refunds will be returned to the original payment method
  • Processing time: 5–10 business days after approval

We do not offer exchanges. If you require a different item, a new order must be placed.

11. Order Cancellation

  • Orders may be canceled for a full refund before shipment
  • Once an order has been shipped, it cannot be canceled and must follow the return process

12. Chargebacks & Disputes

  • Customers are encouraged to contact us directly before initiating a chargeback
  • Unauthorized or abusive chargebacks may result in account restrictions
  • We reserve the right to provide transaction records to financial institutions for dispute resolution

13. Business Operations Support

Our payment and order processing system is integrated with:

  • Order management handled by our administrative office
  • Warehouse coordination for fulfillment after payment confirmation
  • Secure third-party payment gateways

This ensures accuracy, traceability, and operational transparency.

14. Policy Updates

We reserve the right to update this Payment Policy at any time. Changes will be posted on this page with an updated revision date.

15. Contact Us

If you have any questions regarding payments, please contact us:

Email: info@momaikee.com
Phone: +1 509 951 6544
Address: Room 432, 4th Floor, Building 1, No. 1181 Bin'an Road, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China