Contact Us

We value clear communication and reliable customer support. If you have any questions regarding our products, orders, shipping, or business cooperation, please feel free to contact us through the official channels below.

Company Contact Information

Company Name: Hangzhou Momaikee Trading Co., Ltd.
Registered Address:
Room 432, 4th Floor, Building 1, No. 1181 Bin'an Road,
Changhe Subdistrict, Binjiang District,
Hangzhou, Zhejiang Province, China

Email: info@momaikee.com
Phone: +1 509 951 6544

Business Hours

Our team operates during the following hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (China Standard Time, GMT+8)
  • Saturday: Limited support (email only)
  • Sunday & Public Holidays: Closed

All inquiries submitted outside business hours will be responded to on the next working day.

Customer Support

Our customer service team is available to assist with:

  • Order inquiries and tracking updates
  • Product information and specifications
  • Returns, exchanges, and after-sales support
  • Wholesale and business cooperation requests

We aim to respond to all customer inquiries within 24–48 business hours.

Order & Shipping Support

For questions related to shipping status or delivery:

  • Please include your order number in your message for faster processing
  • Our team will coordinate with our warehouse and logistics partners to provide accurate updates
  • International shipping times may vary depending on destination and customs processing

Office, Warehouse & Operations

Our business operates through a structured environment that includes:

  • Administrative office for customer communication and order management
  • Dedicated warehouse space for inventory storage and fulfillment
  • Production coordination with garment manufacturing facilities

This integrated workflow allows us to manage orders efficiently and maintain operational transparency.

Verification & Transparency

We are a legally registered company in China with valid business credentials. Our company information can be verified through official government channels. We are committed to maintaining transparent business practices and providing accurate contact details to our customers and partners.

Important Notice

  • Please contact us via our official email for all formal inquiries
  • We do not conduct transactions through unofficial channels
  • For security purposes, always verify that you are communicating with our official contact details listed above

If you require further assistance, do not hesitate to reach out. We are committed to providing timely, professional, and reliable support.